Our Commitment to Your Satisfaction

Here, we’re dedicated to ensuring that your experience with us is not just about the purchase, but also about the service you receive before and after. We understand that shipping and returns are integral parts of the customer experience, and we’ve designed our policies to be as transparent, efficient, and customer-friendly as possible. Here’s what you need to know:

Shipping Information

Processing Time:

All orders are processed and prepared for shipment within 1-2 business days. Our goal is to get your custom-modified timepiece to you as quickly as possible.

Shipping Options:

We offer a range of shipping options to meet your needs, including standard, expedited, and international shipping. Please select the shipping method that suits your requirements during checkout.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and your chosen shipping method. You can view the exact shipping cost at the checkout stage before making your final purchase.

Delivery Times:

Delivery times vary depending on your location and the chosen shipping method. We strive to provide accurate estimates, and you’ll be provided with a tracking number to keep an eye on your shipment’s progress.

International Shipping:

We are pleased to offer international shipping options for customers around the world. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

Our Guarantee:

We take immense pride in the quality of our watch modifications and are committed to your satisfaction. If you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange process.


To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all original packaging and tags intact.


You have 90 days from the date of delivery to initiate a return or exchange request. Please contact our customer support team to start the process.

Return Process:

Contact Us: Get in touch with our customer support team to initiate the return or exchange process. You can reach us by help@cosinaru.com.

Packaging: Ensure that the item is securely packaged, including all original materials.

Return Label: We will provide you with a return label to affix to the package.

Drop-off: Take your package to your chosen drop-off location. Be sure to obtain a shipping receipt as proof of shipment.

Refund or Exchange: Once we receive and inspect the returned item, we will initiate a refund or exchange, as per your request.

Note: We are unable to refund any shipping costs associated with the initial purchase.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please feel free to get in touch with our customer support team. We’re here to assist you and make your experience with us as smooth as possible.

Your satisfaction is of the utmost importance to us, and we appreciate your trust in our products and services. Please don’t hesitate to reach out if you have any questions or require further assistance.




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